Refund policy

Return & Refund Policy

Last Updated: July 4, 2026

At Feminour, we are committed to providing products that meet the highest standards of quality and hygiene. As our products are intimate wear, certain return restrictions apply to protect the health and safety of all our customers.

No Returns on Opened Products

For hygiene and safety reasons, menstrual panties cannot be returned or exchanged once the sealed packaging has been opened, even if the product has not been worn or used.

Please ensure that you carefully review the product description, size chart, and specifications before placing your order.

Eligible Returns

A return or replacement will only be considered if:

  • You receive a damaged product.

  • You receive an incorrect product or size different from what was ordered.

  • The product has a manufacturing defect.

  • The product is received in an opened or tampered package.

To be eligible:

  • The return request must be raised within 48 hours of delivery.

  • The product must remain unused, unwashed, and in its original sealed packaging, wherever applicable.

  • Clear photographs or a short video showing the issue must be provided.

  • The original invoice or Order ID must be shared.

Non-Returnable Items

Returns and exchanges will not be accepted in the following cases:

  • The sealed package has been opened by the customer.

  • The product has been worn, tried on, washed, or used.

  • The product has been damaged after delivery.

  • The return request is made after the specified time period.

  • The product was purchased during a clearance or final sale, unless it arrived damaged or incorrect.

How to Request a Return

To request a return or replacement, please email care@feminour.com within 48 hours of receiving your order.

Please include:

  • Order ID

  • Your name and contact number

  • A brief description of the issue

  • Clear photographs or a video of the product and packaging

Our customer support team will review your request and respond within 2–3 business days.

Please do not send any product back unless instructed by our support team.

Replacements

Where applicable, approved claims will generally be resolved by sending a replacement product, subject to stock availability.

If a replacement is unavailable, a refund may be issued.

Refunds

If your refund request is approved:

  • Prepaid Orders: Refunds will be processed to the original payment method.

  • Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or another mutually agreed payment method.

Refunds are generally processed within 5–10 business days after approval, although the time taken for the amount to reflect may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Feminour

Email: care@feminour.com